Amtrak Station in Chicago, IL – Union Station (CHI)

255 South Clinton Street Chicago, IL 60606-5702



Amtrak Contacts

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Amtrak Station in Chicago, IL – Union Station (CHI)

Making plans to travel on a train might be stressful when one doesn’t get a point from where and how to start. Realizing this, we have brought for you the ultimate guide on the Amtrak Train in Chicago, IL.

By going through this blog, it’s sure one will be able to acquire a thorough idea of Amtrak Station in Chicago’s Corporate details, Customer support information, its various features, Amtrak Station services like parking, baggage policy, and many more.

Continue reading it till the bottom of this page to get your trip to become a successful one with a sweet experience when traveling to Amtrak in Chicago.

Details About Amtrak Station in Chicago

Best known for its majestic Great Hall, often bathed in soft light, Chicago Union Station is the hub for mid-western corridor services and long-distance trains serving the West.

Address:-255 South Clinton Street Chicago, IL 60606-5702
Stations Code:-CHI
Annual Ticket Revenue (FY 2023):-$209,264,816
Annual Station Ridership (FY 2023):-2,722,448
Phone Number:-800-872-7245
For information Call:-1-800-USA-RAIL
Official Link:-

Amtrak Head Office Contact Details

if you are facing any problems at Chicago, station and you are not able to get any assistance you can directly contact Amtrak headquarters here:-

Amtrak Headquarters:-1 Massachusetts Ave., NW Washington, DC 20001
Railway Contact Number:-1-800-USA-RAIL, TTY 1-800-523-6590
Call For International Visitors:-1-215-856-7924
Call For Report an Accessibility Issue:-1-800-USA-RAIL
Call For Group Travel Requests:-1-800-872-1477
Contact For Amtrak Guest Rewards:-1-800-307-5000
For Advertising Inquiries:-202-906-4020
For Amtrak Vacations1-800-AMTRAK-2

Amtrak Helpful Source

Report For Any Suspicious Activities And Emergencies

  • (Messaging and Data rates may apply. Text HELP for help, and text STOP to cancel.)
  • 1-800-331-0008
  • Txt-a-Tip to APD11 (27311)
  • (Messaging and Data rates may apply. Text HELP for help, and text STOP to cancel.)

Amtrak Chicago Station Features

  • Staffed station
  • ATM available
  • Elevator
  • Metropolitan Lounge
  • Payphones
  • Amtrak ticketing kiosks available
  • Restrooms
  • Ticket sales office
  • Unaccompanied child travel allowed
  • Vending machines
  • Amtrak WiFi available
  • Boarding gates close 5 Min before train departure time
  • Arrive at least 60 minutes prior to departure if you’re checking baggage or need ticketing/passenger assistanceHow long before departure to be at the station if you need ticketing, baggage or passenger assistance services.
  • Arrive at least 30 minutes prior to departure if you’re not checking baggage or don’t need assistance

Amtrak Chicago Station Baggage Policy

  • Amtrak Express shipping not available
  • Checked baggage service available
  • No checked baggage storage
  • Bike boxes for saleThe number of bike boxes available in the station is limited. For assistance, call us at 1-800-USA-RAIL.
  • No baggage carts
  • Ski bags for sale
  • Bag storage (with Fee)Baggage storage is an area where passengers may store their bags, equivalent to “left luggage” in Europe. A storage fee may apply.
  • Shipping boxes for sale
  • Baggage assistance provided by Red Caps

Parking Policy Of Amtrak Chicago Station

Station parking is not available


  • Payphones
  • Accessible platformAccessible platform is a barrier-free path from the drop-off area outside the station to the train platform.
  • Accessible restrooms
  • Accessible ticket office
  • Accessible waiting room
  • Accessible water fountain
  • Accessible station parking is not available
  • No high platformA high platform is a platform at the level of the vestibule of the train, with the exception of two-level Superliner trains.
  • Wheelchair availableFor passengers who cannot walk far or at all, we offer a wheelchair to help move around within the station. At some stations this may be a battery-powered people mover.
  • Wheelchair lift available

Amtrak Chicago Stations:- Map

Amtrak Chicago Map,

Amtrak Chicago Station All Timing

Station Waiting Room Hours:-5:30 AM – 11:59 PM
Quik – Trak Kiosk Hours:-5:30 AM – 11:59 PM
Lounge Hours:-8:00 AM – 9:30 PM
Ticket Office Hours:-6:00 AM – 9:20 PM
Passenger Assistance Hours:-5:30 AM – 11:30 PM
Baggage Checked Timing:-8:30 AM – 8:45 PM
Parking Hours:-Closed
Amtrak Express Services:-Closed

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